Prohibited Services and Conduct

1. Prohibited services

• On-site services or anything that needs physical attendance (the Platform is for digital services only).
• Medical, therapeutic or pharmaceutical consultations.
• Services and consultations that the law requires a licence for, unless the provider holds and proves that licence to the Platform and shows the issuing authority and licence number on their profile; for example engineering services (Saudi Council of Engineers), accounting and auditing (Saudi Organization for Chartered and Professional Accountants), and real estate marketing and brokerage (the FAL licence from the Real Estate General Authority).
• Recommendations and advice on shares and securities, portfolio management and trading, unless the provider is licensed by the Capital Market Authority.
• Network or pyramid marketing in any form.
• Any service that breaks the laws or public morals of the Kingdom of Saudi Arabia.
• Impersonation, forging documents, or academic cheating (doing assignments or exams on someone else's behalf).
• Fake followers, reviews or engagement, and selling or renting accounts, memberships or digital subscriptions.
• Hacking, malware, or collecting or selling personal data without a lawful basis.
• Copied content or content that infringes intellectual property rights, including pirated software and files and activating software unlawfully.

2. Prohibited conduct

• Sharing contact details or bank accounts, or asking for payment outside the Platform.
• Charging the client the Platform's fee or asking for an extra amount for it outside the Platform.
• Acting as an intermediary between the Platform and others: reselling others' services without doing the work, offering accounts or subscriptions belonging to others, or moving Platform orders elsewhere.
• Delivering the whole work in the chat before an order is placed and paid.
• Fake discounts: raising a price and then "discounting" it, or implying an earlier price that was never listed.
• Using the "try me for free" offer to solicit reviews or to get around the payment rules, or claiming it with multiple accounts.
• Dishonest reviews, or reviews in exchange for a benefit.
• Abuse, harassment or discrimination in chats.
• Creating multiple accounts to game ratings or restrictions, or selling or transferring an account.
• Using a trade name or trademark without the right to it.
• Listing the same service more than once.
• Collecting donations or asking for financial help in open requests or chats.
• Raising prices or changing the terms of an existing agreement without the other party's consent.

3. Actions

Depending on the severity of the violation, the Platform may take one or more of the following actions: a warning, hiding content, suspending the service, restricting the account, or closing it permanently, while preserving the parties' existing financial rights.

4. Reporting

Any user can report a service, account, message or review that breaks the rules using the "Report" button, and reports are reviewed by the moderation team.