Refund Policy

1. Principle

The amount is held and is not released to the provider or consultant before delivery is confirmed, the review period passes, or a dispute decision is issued. So the client gets a full refund, with no fees, in the cases below.

2. Services

• The client withdraws from the order within seven days of placing it, unless the client has already benefited from the service, for example because the provider has delivered the work or part of it: full refund from the "Cancel order" button on the order page.
• Both parties cancel before work starts: full refund.
• The provider cancels before delivery: automatic full refund.
• The delivery date passes without delivery: the client may cancel and get a full refund.
• The work does not match the agreement: the client requests a revision within the agreed number of revisions, then opens a dispute if the problem remains.
• The Platform suspends the service or account for a provider violation before delivery: full refund.
• After delivery is confirmed: the work is deemed accepted, and a refund is possible only by a decision in a dispute opened before the confirmation.

3. Consultations

• The client cancels at least the announced notice period before the appointment: full refund from the cancel button.
• Withdrawal within seven days of booking, as long as the session has not taken place: full refund even after the cancellation notice period has passed, by asking through "Contact support" before the session time.
• The consultant cancels the consultation or does not attend at its scheduled time: full refund.
• The session is cut short because of the consultant: the client opens a dispute and is refunded when this is established.
• After the session is held and confirmed: no refund.

4. Free orders, the fixed-price question and discounts

• A free order (a "try me for free" offer) has no amount: no refund and no dispute, and either party may cancel it at any time.
• "Fixed-price question": if no answer arrives within the announced window, the order is cancelled and the amount is refunded in full automatically, with no request needed.
• An order at a discounted price refunds what was actually paid (the discounted price and the service fee, if any) in the cases above.
• A delivery extension accepted by the client becomes the new date, so cancellation for a missed date is possible only after that date passes.

5. Refund timing

The amount is returned to the original payment method through the payment provider; how long it takes to appear depends on the issuing bank.

6. Fees

No platform fees are deducted on full refunds, and the client's service fee is returned with it in full. On a partial refund, fees are charged on the released part only.