Help Center
Everything you need to order a service, book a consultation or offer your expertise with confidence.
For clients
Consultations
- How to book a consultationChoose the consultant, package and time — your payment is held until the session takes place.
- How to become a consultantOne form, just like adding a service: your field, images, packages and hours — then “Submit your request”.
- Managing your bookings as a consultantFrom booking to the session and payment release.
- A fixed-price questionOne question to the consultant at a price they set, answered within a set window or refunded automatically.
Payments & money
- How your payment is held until deliveryThe provider doesn't receive the money before you approve.
- Disputes and how they're resolvedThe payment is frozen until the decision, and the decision is written and reasoned.
- Prices in your currencyA currency switcher for approximate display; payment, invoice and refunds are in Saudi riyals.
- Withdrawing your earningsAdd your bank account once, then request a withdrawal when your balance reaches the minimum.
- Your bank account and IBAN certificateHow to add your bank account, why it must be in your name, and where to get an IBAN certificate.
- Identity before the first withdrawalA picture of the national ID or iqama on the "your bank account" card, deleted after approval; only the verification record stays.
For providers
- How to add your service and packagesOne form: category, cover, packages, tags and gallery — then “Submit your request”.
- Managing an order as a providerFrom receiving the order to delivery and payment release.
- The "try me for free" offerA free offer on your profile that lets clients see your work: a full order inside the platform at price zero, with a set count and period.
- Discounts on packagesA percentage discount for a set period on a price that was really listed; the old price struck through with a "discount" tag.
- "Free with the package"A free extra you commit to in the package: what, how many times, and until when after the order completes.
- Extending the delivery dateThe provider asks for extra days with a written reason and the client accepts or declines; the new date is recorded on the order.
- Replying to a reviewOne reply by the provider or consultant under a review, visible to all and reportable.
Account & security
- Keeping your account secureA strong password, codes you never share, and money and messages kept on the platform.
- Signing in and your passwordSign in with your password or a code sent to your email, and reset your password if you forget it.
- Contacting the teamA private channel between you and the platform team for help and questions.
- Email notificationsChoose what reaches your inbox — on-site notifications always arrive.
- Deleting your accountDelete your account yourself from “Profile & settings”: what's deleted, what stays, and when deletion isn't possible.
- Stopping contact with an accountStop any account from messaging or dealing with you, and resume contact whenever you like.
- The phone app and notificationsThe same platform and account, with instant notifications on your phone that you choose.
- When a review showsEach side rates the other without seeing their rating; both show together once both have rated or the review window ends.
- Account verificationThe “Verified” badge means the platform team has reviewed your documents.
- What the badges meanEvery badge you see next to a name or on a card, and what it means.
Need more help?
Support replies on business days.
Contact the teamPolicies
- Cookie policy
- Dispute resolution policy
- Privacy policy
- Prohibited services and conduct
- Refund policy
- Terms of use