Disputes and how they're resolved
Last updated: 9 October 2026
Before opening a dispute
Talk to the other party in the chat and ask for a revision — most disagreements are resolved this way.
Opening a dispute
From the order page choose “Open a dispute”, pick the reason and explain the details. The payment is frozen immediately.
The decision
The team reviews the agreement record, the chat and the deliveries, then issues one of these decisions: release, full refund, or split. The decision is recorded in the financial ledger and both parties are notified.