Withdrawing your earnings

Available balance

Your balance is calculated directly from the ledger: what was released to you, minus what you've withdrawn and what's pending withdrawal. Disputed amounts are shown separately and can't be withdrawn until a decision is made.

Before your first withdrawal: your bank account

On “Earnings & withdrawals” tap “Add bank account” and enter the account holder's name as it appears at the bank and your IBAN; you can attach an IBAN certificate (optional). Details are in the article “Your bank account and IBAN certificate”.

Requesting a withdrawal

• On “Earnings & withdrawals” tap “Withdrawal request” and enter the amount.
• The amount must be at least the minimum shown on the page.
• The money is transferred to your saved bank account; the request shows the bank and the last 4 digits.

Processing

The finance team reviews the request within the stated processing time, and you're notified on approval and transfer. You can cancel the request while it's “Under review”.

One request at a time

You can't open a new withdrawal request until the current one is settled — a safeguard against duplicates.