How your payment is held until delivery

The idea

When you pay, the amount is held with the licensed payment provider and is only released to the service provider or consultant in one of three cases:

• You confirm delivery.
• The review period after delivery ends without an objection from you.
• A decision by the dispute resolution team.

Every movement of your money is recorded

Every movement of your money (holding it, releasing it to the provider, refunding it, or a fee) is recorded and is never deleted or changed, not even by the platform's admins. If something needs correcting, a new, clearly shown movement is added instead of changing the old one.

The agreement record

At the moment of payment, a copy of the agreement terms is saved: what the work includes, the price and the timeline. This copy is the reference in any disagreement.