Contacting the team

When to use it

For any question or problem with your account, an order or a payment — or to request a copy of your data. To delete your account, do it yourself from “Profile & settings”.

Steps

• From your dashboard choose “Contact the team”, then “New message to the team”.
• Pick the message type, and write a short subject and a clear explanation.
• You're notified when the team replies, and you continue the conversation on the same page.

Privacy

Only the platform team can see your messages. Don't include phone numbers, emails or links — they're rejected automatically, since all communication stays on the platform.

Once it's solved

Close it with “Resolved — close it”; you can reopen it if the problem comes back.