Deleting your account

Steps

• On the site or in the app: “My dashboard” → “Profile & settings” → “Delete account”.
• Read what's deleted and what stays, then type DELETE to confirm.
• Your account is closed at once and you're signed out on all your devices.

Deleted for good

Your name, photo, bio and portfolio, your bank account and verification documents, your notifications, preferences and linked phones, and your sign-in details. Your services and consultant profile stop, and your open requests and pending offers are closed.

Kept as “Deleted account”

Orders, payments, ratings and messages between you and others, because they belong to the other party too and the financial records must be kept.

When deletion isn't possible

While you have an unfinished order or booking, a refund that hasn't reached your card, a withdrawal in progress, or earnings you haven't withdrawn (earnings on hold can be withdrawn once available), or while your account is suspended by the team. The blockers are listed with links to resolve them before you confirm.

Can't sign in?

Sign in with a code sent to your email instead of your password, then delete the account. If the code doesn't arrive, contact support from your registered email.